If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.Make sure that you have the correct phone number or email address.I have checked for outages (no), no router issues, cell connection intact, cellular data on, app is allowed, correct phone number is listed, time and date set automatically, device was restarted and updated. My phone won’t accept incoming FaceTime calls to my Cell phone number. FaceTime uses push notifications to send and receive invitations. FaceTime not working on iPhone 13 Pro Brand new IPhone 13 Pro today. Verify push functionality using Mail or other applications that use this feature.Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions. ![]() Learn what to do if you can't activate FaceTime.
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